Order Processing
All orders are processed within 1–2 business days of payment confirmation (excluding weekends and public holidays). You will receive an order confirmation email as soon as your order is placed, and a dispatch notification once your order has been handed to our courier.
Delivery Zones & Estimated Rates
Delivery fees are calculated based on your location and total order weight. Below are estimated rates and timelines. Final costs are shown at checkout.
| Delivery Zone | Est. Time | From |
|---|---|---|
| Lagos (Mainland & Island) | 1 – 3 business days | From ₦1,500 |
| South West (Ogun, Oyo, Osun, Ekiti, Ondo) | 2 – 4 business days | From ₦2,500 |
| South East & South South | 3 – 5 business days | From ₦3,000 |
| North Central & North West | 4 – 6 business days | From ₦3,500 |
| North East | 5 – 7 business days | From ₦4,000 |
| FCT (Abuja) | 3 – 5 business days | From ₦3,000 |
* Delivery times are estimates and may be affected by public holidays, weather, or logistics disruptions. Rates increase with order weight.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via SMS and email. You can use this to monitor your delivery in real time through our courier partner's portal.
If you haven't received tracking information within 2 business days of placing your order, please contact us via WhatsApp at 08028806917 or call 07089124803.
Packaging
All fabrics are carefully folded and sealed in protective packaging to prevent damage during transit. Delicate fabrics such as lace and George are given additional padding. We do not use recycled or damaged packaging materials.
If you're sending your order as a gift, please note this in the order comments at checkout and we will remove pricing information from the package.
Failed & Returned Deliveries
If a delivery attempt is made and you are unavailable, our courier will typically make a second attempt the following day. After two failed attempts, the package will be returned to our warehouse.
In the event of a returned delivery, we will contact you to arrange re-delivery. An additional shipping fee may apply. If re-delivery is not requested within 14 days, the order will be cancelled and a refund issued minus the original shipping cost.
International Shipping
We currently only offer shipping within Nigeria. International shipping is not available at this time. If you are based outside Nigeria and would like to place an order, please contact us directly to discuss options.
Questions About Your Delivery?
Our customer team is available Monday–Saturday, 8am–7pm.